Live Chat Software

Are you looking for live chat software for your website? Look no further! Learn about the top 10 live chat software today!

Live chat software has been helping business owners to interact with their customers. Discover the essential features of live chat software that can help you with your business. We created a comparison chart of the top 10 live chat software to help you choose the one that will fit perfectly with your business.

Reasons Why Businesses Need Live Chat Software

In today’s world, speed is really essential. From shipping to accessing your product, your customers would want things fast, and most of the time, they get it.

However, things are not the same when it comes to customer service. Researchers say that the average response time of businesses to customers on social media is 10 hours. Requests done through email even takes longer than 12 hours to get a response.

That’s why live chat has become popular over the last few years. Live chat software lets you have real-time conversations with your customers while they are visiting your website. It is fast, convenient and customers prefer it over any other digital service channel.

But if you are still looking for the reasons why you should get a live chat software, here are the reasons:

1. It can Increase Sales and Conversions

One of the first significant benefits of using a live chat on your site is the potential to convert inquiries to sales. The American Marketing Associations say that B2B companies who have a live chat got a 20 % increase in conversions.

Customers like to browse websites, and while they are doing that, they will have questions about your products or services. And if you have a live chat, they could inquire, and they would get an answer immediately – while they are STILL on your website.

That is what makes live chat really powerful.

Live chats can give you the chance to hold your buyers by the hand, and help them reach a buying decision. It is like having a sales assistant on standby through your website.

2. It Can Reduce Support Costs

It is not a secret that customer support can be quite expensive. In traditional call centers, a customer service agent will be the one who will handle the phone and email requests, but only one at a time. The beauty of live chat software is that it can change all of that.

3. It Builds Trust with Buyers

When consumers walk into a physical store, the retailer has the chance to build a rapport with the customer during the sales process. This can help them establish trust and make the sale. But in the online world, you cannot do that.

Consumers are naturally skeptical about buying things from people that they do not know. It is only human nature. That is how live chat software can help you. It allows you to have direct conversations with your customers – to get direct feedback, to build trust, to build reports, to collect useful information directly, and resolve issues right away before they escalate.

Top 10 Live chat software and Live chat software websites

We ranked the best Live chat software websites so that you can find what you need.

Last updated: 2022-11-28

Rank

Provider

Description & Features

Site

1

★★★★★

127 Data points

LiveChat
LiveChat
LiveChat - premium live chat software for business. Over 28 000 companies from 150 countries use LiveChat. Try now, chat for free!

2

★★★★★

117 Data points

Best Live Chat Software | 2019 Reviews of the Most Popular ...
Best Live Chat Software | 2019 Reviews of the Most Popular ...
PHP Live! is a PHP and MySQL powered live chat software for websites. PHP Live! enables your website visitors to contact you instantly via live chat directly from your webpages. It's simple to configure, easy to use with plethora of live chat features. We offer two types of Live Chat Solutions: Download or On Demand.

3

★★★★★

109 Data points

#1 Live Chat Software for Website & Customer Support
#1 Live Chat Software for Website & Customer Support
Install a live help chat software on your website to initiate conversations with visitors, capture potential leads with pre-chat forms, and close sales faster. Your support operators can send proactive chat invitations with our live chat program to visitors when they land on key pages of your website.

4

★★★★

101 Data points

15 Top Live Chat Software Solutions Reviewed
15 Top Live Chat Software Solutions Reviewed
It’s clear that live chat can have a significant impact on user experience. But the software you use is a major factor in whether that impact is a positive or negative one. An effective live chat tool needs to be intuitive it is for chat operators to use, and responsive to both visitors and ...

5

★★★★

93 Data points

Live Chat Software | LiveAgent
Live Chat Software | LiveAgent
Live Chat Softwarefor your websiteLive chat support is a key ingredient to successful customer acquisition strategy of every company. It helps you to convert visitors into paying customers. Speak to your customers in real-time on your website and build long-term relationships.LiveAgent is an omnichannel customer support platform and live chat is one of the core …

6

★★★★

86 Data points

Olark
Olark
Make you business human by using live chat software for sales, marketing and customer support on your website. Start talking to your customers today!

7

★★★★

80 Data points

Best Live Chat Software & Support System - LiveHelpNow
Best Live Chat Software & Support System - LiveHelpNow
Live Help Now has been awarded best live chat software 8 years in a row. Our powerful enterprise and call center ready web chat software for websites features real time visitor monitoring, SMS-text support, multi-brand support, and automatic or manual tagging of every live chat.

8

★★★

74 Data points

Best Live Chat Software 2019: Our 20 Favorites Tools
Best Live Chat Software 2019: Our 20 Favorites Tools
Best Live Chat Software: 20 Top Choices Compared. Here you go, this is our long list of the best options for paid (and free!) live chat software. 1. LiveChat – One of the biggest. The company with Polish roots is one of the largest live chat solutions out there. Their history dates back to 2002 and today, 24,000 customers use their product.

9

★★★

69 Data points

Live Chat Software with Zendesk Chat
Live Chat Software with Zendesk Chat
Zendesk Chat is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

10

★★★

63 Data points

LiveChat Pricing - LiveChat Plans | Start For Free
LiveChat Pricing - LiveChat Plans | Start For Free
Pick a LiveChat pricing plan that is the best fit for your company. Start with 14-day free trial and join 28000+ businesses that already grow with LiveChat!

Live chat software videos considered

We analyzed 1,225 hours of the most informative Live chat software videos. These videos stood out the most:

Local Live chat software near you

Liveperson

475 10th Ave, New York, NY 10019

Dr. Leonardo

4236 Merrick Rd, Massapequa, NY 11758

Useful Live chat software Resources

Sign up for updates

Would you like to stay updated when new and important Live chat software related information comes out, or when our ranking changes? sign up today and stay in the loop!

Related pages to live chat software:

As Seen on the Web - A.I powered insights

This comparison site is made up of our own opinions and views. The ranking is determined at our discretion and is not to be used for accuracy purposes. We can provide this service at no charges thanks to a combination of referral fees and advertising income we receive from various publishers and service providers. These payments may affect our rankings and the score we assign to websites, products, and vendors. Our ratings do not imply endorsement of any kind. This website's information, rankings, and vendor list is subject to change without notice at any time.